Coronavirus Update

During these uncertain and very difficult times, the Bude Tourist Information Centre is closed, but we can still offer help and a booking service via phone and email.

We hope these FAQ’s help!

FAQ’s

Please email the Bude Tourist Information Centre or leave a message on 01288 354240

Right now, the Bude TIC is closed.

  • We hope to open when government advice permits
  • We can still help via phone and email, and you can book accommodation and beach huts on this website

Right now, the Beach Office is closed.

  • We hope to open when government advice permits.

The UK government have now said that people may leave home and visit other areas.  You are therefore permitted to visit Bude as a day-tripper.

  • please be aware that there are very limited facilities available to visitors and residents
  • very few beaches are/will be lifeguarded
  • the Bude Sea Pool is closed
  • there are lots of things to safely do in Bude – have look at our latest Blog Posts
  • you can’t take a holiday in Bude, or stay overnight yet, but this may change in July.

Open

  • The Crescent toilets (adjacent to the Bude Tourist Information Centre)
  • Summerleaze Beach
  • Crooklets Beach
  • Widemouth Bay Beach

Yes, the beaches are open.

  • there is no lifeguard cover – so you should not enter the water
  • there are very limited facilities on offer
  • toilet facilities will be available at Summerleaze and Crooklets only from 25th May
  • beach carparks operated by Cornwall Council are currently free (until the Lockdown ends)
  • Bude Sea Pool is not open
  • Beach Huts may be available if booked a day or two in advance

The UK government have confirmed that holiday accommodation will not be allowed to open before 4th July.

  • We are therefore accepting bookings with a start date after 4th July.
  • We’re here to help you find the perfect place to stay – send us an email budetic@visitbude.info or leave us a message on 01288 354240 and we’ll get back to you with the best options!
  • We’ll ensure you are aware of the T&Cs and flexibility of changing the booking or getting a refund if the government extend the Lockdown period past 4th July.
  • If you are a ‘Key Worker’ looking for emergency accommodation during the Lockdown period, please see this page…

The UK government have now said that people may leave home and visit other areas.  You are therefore permitted to visit Bude as a day-tripper – but please be aware that there are very limited facilities available to visitors and residents.

  • We are hoping to accept Beach Hut bookings – we’re just working on how to do this safely
  • There will be significant changes to the way we provide beach huts for the 2020 season – these changes are essential to ensure the safety of our staff and our visitors
  • You may be able to book online – we will then call you to discuss the booking and find a safe way to proceed
  • You are welcome to email the Bude Tourist Information Centre or leave a message on 01288 354240 – we will get back to you with the options
  • In the first instance, please contact your travel insurance provider.  If you don’t have an individual policy, check to see if you have via your bank or credit card.
  • Booking T&Cs and updates are available via https://www.visitbude.info/terms-and-conditions/beach-hut-booking-terms-conditions/ Please be assured that Bude Area Tourist Board are actively working with Cornwall Council to offer refunds for bookings during the UK Lockdown.
  1. Check the terms and conditions of your booking.  You need to find out if your booking is refundable, non-refundable or amendable.
  2. Please contact your travel insurance provider.  If you don’t have an individual policy, check to see if your bank or credit card provide a policy.
  3. Contact the owner of the property and discuss your options.  Please understand that it is very unlikely that the insurance held by the accommodation owner will cover their financial loss if they agree to a refund or to change the booking dates.

Bude Jazz Festival Committee have reluctantly decided to postpone this year’s Festival. It will be re-scheduled for Tuesday 31st August to Friday 3rdSeptember 2021 and it is intended, as far as possible, to have the same programme. Full details will be announced in due course.

For those that have already booked we are offering a choice of retaining their bookings for next year or opting for a refund, less a booking/handling fee of £6 per ticket. For those that have already received their wristbands, and wish for a refund, the wristbands will need to be returned before the refund is issued.

Everyone who has already booked will be contacted by the ticket office by the end of May to ask whether they wish to retain their bookings or receive a refund. Please allow them to contact you and do not call them as resources are stretched dealing with other tourism queries.

Please return wristbands to Bude Jazz Festival, ℅ Bude TIC, Bude, EX23 8LE. Please ensure you retain proof of posting, enclose a note with your name, address and phone number and use the correct postage (possibly a Large Letter stamp).

Permits for canoeing/boating are not available, so it is not permitted to use the Bude Canal at this time.

Permits for fishing are available from the Crescent Post Office

We’re limiting our time at the office to once or twice per week.

There will be a slight delay in dispatching your order, but it should be received within 10 days of ordering, hopefully sooner.  Orders are sent by second class post.

Orders for Cream by Post are dispatched via fist class post in an insulated container direct from the creamery, and they have limited opening to just three days per week.

I wasn’t able to renew or relinquish my hut in March/April

  • We weren’t able to facilitate the renewal or relinquishment of annual and seasonal beach huts during the Lockdown
  • We are now in the process of contacting those who have not yet renewed or supplied confirmation of relinquishment.  If you wish to renew, we’ll need your payment and documents by 12-noon on 29th May.

Can I have a refund for the Lockdown period where I was unable to use the hut

  • We have asked Cornwall Council (please remember that Bude Area Toursit Board are not part of the council) if they will offer refunds for the Lockdown period where people were prohibited from leaving home.
  • We did receive quite a few complaints during the Lockdown from residents who were unhappy that people were using the beach huts.  Where photographic evidence was provided, those beach hut users are unlikely to receive a refund – because the hut was being used.

We’ll contacting everyone concerned if a refund is available.  We thank you for understanding that the decision to issue refunds can not be made by Bude Area Tourist Board.

My seasonal agreement is coming to an end

  • If your seasonal agreement finishes in June, you will need to vacate the hut on the agreed date – unless government advice prohibits you from doing so.

Can I extend my seasonal agreement

  • Probably not.  This is because it will most likely be needed for daily bookings.
  • You could start an annual agreement (subject to availability).
  • You could book extra days on a daily basis.

I haven’t received my deposit refund

  • This means we have not been able to check or perhaps gain access to the hut to start the refund process.
  • We hope to start doing this soon.

I asked for my Beach Hut to be painted

  • We’ve almost completed the Beach Hut painting.
  • You’ll notice a payment from your credit card when your hut has been finished.
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