Tourist Information Centre Assistant Vacancy

LAST DATE TO APPLY:  14th June, 2019

About us…

The Bude Tourist information centre (TIC) provides information to visitors about the local area.  As a tourist information centre assistant, you’ll need to show every visitor why Bude is the Best UK Coastal Town and ensure they make the most of their time here.  You’ll also be giving information to visitors on transport, tourist attractions, local services and activities.

The TIC relies heavily on income from shop and gift sales, and has a large gift shop.  Experience of working in a retail environment is advantageous.

A typical working day will include…

  • answering customer queries in person, online web chat, by phone and email
  • giving information, using computer systems, leaflets, timetables and guidebooks
  • making bookings, for example attractions, events, beach huts and accommodation
  • setting up and continuous restocking of displays within the centre, and keeping the place tidy
  • keeping up to date with local accommodation, places to visit, activities and events
  • re-stocking tourist information literature
  • selling goods like guidebooks, postcards and stamps, gifts and souvenirs
  • cash handling and till reconciliation

The successful candidate has…

  • comprehensive knowledge of Bude and enthusiasm to share that knowledge
  • a pleasant, friendly manner
  • excellent customer service skills
  • listening and questioning skills, both face to face, online and on the telephone
  • the ability to work calmly and efficiently under pressure
  • a good general knowledge of the local area and its attractions and facilities
  • a smart appearance
  • enthusiasm for constantly updating your knowledge and skills
  • the ability to share their love of Bude to ensure visitors make the most of their holiday
  • the ability to diffuse awkward situations
  • IT skills

Working hours…During peak season (1st July to mid-September) we are open from 10am to 6pm. 

Additional staff member/s required to cover set shifts totalling around 80 hours per month

Successful candidates will be required to attend several half-day sessions prior to the start date which will incorporate training and familiarisation sessions.

Working hours are 10am to 6pm

01/07/2019
02/07/2019
05/07/2019
06/07/2019
07/07/2019
08/07/2019
09/07/2019
13/07/2019
14/07/2019
15/07/2019
20/07/2019
22/07/2019
29/07/2019
02/08/2019
03/08/2019
05/08/2019
06/08/2019
09/08/2019
10/08/2019
12/08/2019
16/08/2019
17/08/2019
19/08/2019
24/08/2019
26/08/2019
30/08/2019
31/08/2019
01/09/2019
02/09/2019
03/09/2019
05/09/2019
08/09/2019
09/09/2019
14/09/2019

Rate of pay…

The hourly rate of pay exceeds the National Minimum Wage.

How to apply…

Send your CV and covering letter and the following to budetic@visitbude.info:

  • A family with young children are visiting Bude for the week.  What would you suggest they see and do to make best use of their time?
  • An elderly group has arrived in Bude for the afternoon.  What would you suggest they see and do to make best use of their time?
  • A young couple are looking for something fun and energetic to do which doesn’t involve travelling very far. What would you suggest they see and do to make best use of their time?
  • A family would like to visit some other towns and villages in Cornwall and Devon but do not have their own transport (so will need to use public transport).  Where would you suggest they go?

Please also outline which of the available shifts you are able to cover.

Initially, you may be invited to an informal chat with the TIC staff, and successful applicants will be invited to an interview.

Bude Area Tourist Board (BATB) is the official organisation responsible for encouraging visitors to Bude. BATB works closely with the public and private sectors to deliver a programme of targeted marketing initiatives aimed at increasing visitor numbers, growing visitor spend and creating jobs. We receive no public funding. All of our income is derived from booking commission, shop sales and membership fees.

Through our Tourist Information Centre, website, guide publications, social media, targeted marketing and extensive PR campaigns, we are able to reach a large audience, spreading the news about Bude and what it has to offer and promoting the Bude area as the No 1 place to visit.

Print Friendly, PDF & Email