Tourist Information Centre Assistant Vacancy

(click here if you are looking  for the Beach Office vacancy…)

About us…

The Bude Tourist information centre (TIC) provides information to visitors about the local area.  As a tourist information centre assistant, you will give information to visitors on transport, tourist attractions and local services and activities.

The TIC relies heavily on income from shop and gift sales, and has a large gift shop.  Experience of working in a retail environment is advantageous.

A typical working day will include…

  • answering customer queries in person, online web chat, by phone and email
  • giving information, using computer systems, leaflets, timetables and guidebooks
  • making bookings, for example coach travel, events, beach huts and accommodation
  • setting up and continuous restocking of displays within the centre, and keeping the place tidy
  • keeping up to date with local accommodation, places to visit, activities and events
  • re-stocking tourist information literature
  • selling goods like guidebooks, postcards and stamps, gifts and souvenirs
  • cash handling and till reconciliation

The successful candidate has…

  • a pleasant, friendly manner
  • excellent customer service skills
  • listening and questioning skills, both face to face, online and on the telephone
  • the ability to work calmly and efficiently under pressure
  • a good general knowledge of the local area and its attractions and facilities
  • a smart appearance
  • enthusiasm for constantly updating your knowledge and skills
  • the ability to share their love of Bude to ensure visitors make the most of their holiday
  • the ability to diffuse awkward situations
  • IT skills

Working hours…

During peak season (from 29th June) we are open from 10am to 6pm.  An additional staff member is required to cover set shifts

Every/most Saturday (30th June to 22nd Sept)
Sunday 1st July
Monday 2nd July
Sunday 15th July
Monday 16th July
Sunday 29th July
Monday 30th July
Sunday 12th August
Monday 13th August
Sunday 26th August
Monday 27th August
Sunday 9th September
Monday 10th September
Sunday 23rd September
…plus significant additional shifts to cover staff holiday/absence during the first two weeks of September.  Seasonal staff members are often keen to accept hours throughout the year.

Successful candidates will be required to attend several half-day sessions prior to the start date which will incorporate training and familiarisation sessions.

Rate of pay…

The hourly rate of pay exceeds the National Minimum Wage.

How to apply…

Send your CV and covering letter and the following:

  • A family with young children are visiting Bude for the week.  What would you suggest they see and do to make best use of their time?
  • An elderly group has arrived in Bude for the afternoon.  What would you suggest they see and do to make best use of their time?
  • A young couple are looking for something fun and energetic to do which doesn’t involve traveling very far. What would you suggest they see and do to make best use of their time?
  • A family would like to visit some other towns and villages in Cornwall and Devon but do not have their own transport (so will need to use public transport).  Where would you suggest they go?

to Initially, you may be invited to an informal chat with the TIC staff, and successful applicants will be invited to an interview.

About Us…

Bude Area Tourist Board (BATB) is the official organisation responsible for encouraging visitors to Bude. BATB works closely with the public and private sectors to deliver a programme of targeted marketing initiatives aimed at increasing visitor numbers, growing visitor spend and creating jobs. We receive no public funding. All of our income is derived from booking commission, shop sales and membership fees.

Through our Tourist Information Centre, website, guide publications, social media, targeted marketing and extensive PR campaigns, we are able to reach a large audience, spreading the news about Bude and what it has to offer and promoting the Bude area as the No 1 place to visit.

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