All tourism businesses have obligations under The Equality Act 2010. Tourism providers should treat everyone accessing their goods, facilities or services fairly, regardless of their gender, race, sexual orientation, disability, gender reassignment, religion or belief, and guard against making assumptions about the characteristics of individuals.
The Equality Act 2010 requires that service providers must think ahead and take steps to address barriers that impede disabled people. Providers should not wait until a disabled person experiences difficulties using a service, as this may make it too late to make the necessary adjustment.
Make ‘reasonable’ changes to the way things are done – such as changing practices, policies or procedures where disabled people would be at a ‘substantial disadvantage’ e.g. amend a ‘no dogs’ policy.
Make ‘reasonable’ changes to the built environment – such as making changes to the structure of a building to improve access e.g. altering or removing a physical feature.
Provide auxiliary aids and services – such as providing information in an accessible format, an induction loop for customers with hearing aids.
A service provider cannot legally justify failing to provide a reasonable adjustment. The only question is whether the adjustment is a ‘reasonable’ one to make. What is ‘reasonable’ will depend on a number of circumstances, including the cost of an adjustment, potential benefit it may bring to other customers, the resources an organisation has and how practical the changes are.
It is important to provide information on the accessibility of your facilities and services. This can be achieved by producing an Accessibility Guide, which is a requirement for all scheme participants.
Fire Risk Assessment
You must comply with the Regulatory Reform (Fire Safety) Order 2005. Businesses must supply the assessor with evidence that an annual Fire Risk Assessment has been carried out. Operate safely with due regard to health and safety legislation and with evidence of consideration for the safety of guests and the security of guests’ property. Supply clear information on how to contact the proprietor/manager in case of emergency.
Health & Safety Risk Assessment
A written health and safety risk assessment is required for businesses with more than five employees.
All local planning and licensing regulations
All aspects should be adhered to.
General Data Protection Regulation (GDPR)
All aspects should be adhered to.
Equality Act 2010
Consumer Protection from Unfair Trading Regulations 2008, describing the facilities and services provided accurately in any advertisement, brochure or other printed or electronic media.
Food Safety Legislation
Hosts offering food should register with the Food Hygiene department at Cornwall Council. All food safety legislation, and if food or drink is provided, ensure information on allergens is available to all guests.
Immigration (Hotel Records) Order 1972
Hosts must keep a register of the names and nationalities of all guests, as well as the passport number of all overseas guests
Gas Safety (Installations and Use) Regulations 1998
Hostss must supply the assessor with evidence that all gas appliances have been checked annually by a Gas Safe registered installer
Furniture & Furnishings (Fire) (Safety) Regulations 1988 (as amended)
All aspects should be adhered to. Applicable to self-catering properties only.
Caravan Sites and Control of Development Act 1960 (as amended)
Businesses must supply the assessor with evidence of the site licence. Applicable to campsites only.
Public Liability Insurance
While not a statutory requirement, providing Public Liability Insurance is a requirement for obtaining Standard Cornish Quality Accreditation.
Businesses must supply the assessor with evidence of the insurance.
Carbon Monoxide Alarms
Fit carbon monoxide alarms where gas, oil, coal or wood are burned. One alarm should be fitted in each room, tent or van where these appliances or fires are situated. While not a statutory requirement, this is a requirement for obtaining Standard Cornish Quality Accreditation.
Complete and make available to guests an Accessibility Guide. While not a statutory requirement, it is strongly recommended that all businesses with Standard Cornish Quality Accreditation have one.
Clean & Safe
Provide guests with clean, hygienic, safe and well-maintained accommodation at all times.
Welcome to All
Welcome all guests courteously and without discrimination in relation to gender, sexual orientation, disability, race, religion or belief.
Prices & Booking
Make clear to visitors exactly what is included in all prices quoted for accommodation, including taxes and any surcharges. Details of charges for additional services and facilities should also be made clear. Adhere to and do not exceed prices quoted at the time of booking for accommodation and other services. Communicate clearly to guests the cancellation policy at the time of booking. Give each visitor details of payments due and a receipt, if required.
Access & Compliance
Allow any Bude Area Tourist Board representative access to the accommodation to confirm that these requirements are being met.