VisitBude COVID-19 Booking Guarantee

What is covered?

The VisitBude COVID-19 Booking Guarantee is free of charge and applies to new bookings for stays in 2020. You don’t need to do anything, other than ensure the property you are booking is part of the scheme.  It means the owner of the property has voluntarily joined the scheme and they guarantee that they will refund your money if you decide to cancel the booking due to COVID-19.

Which properties are part of the guarantee?

In relation to the Coronavirus outbreak you are covered for the following:

  • if the accommodation is closed
  • if UK Government restrict travel

I need to claim against the guarantee, what do I do?

  • All you need to do is contact the accommodation owner between 28 days and 5 days prior to arrival and you can cancel your booking and receive a full no quibble refund.

*Please refer to our terms and conditions below for more information.

COVID-19 Terms and Conditions

  1. New bookings refer to bookings made after 12th June 2020
  2. The scheme applies to bookings made through the Bude Tourist Information Centre or the VisitBude online booking platform only.
  3. Cancel within the period of 28 days and 5 days prior to arrival by contacting the accommodation owner.
  4. All other booking terms and conditions remain unchanged.
  5. Refunds will be issued promptly by the accommodation owner, but in some instances may take up to 28 days.
  6. VisitBude accept no liability for, complaints or claims of any nature arising from this booking. Nor for any loss or damage which may be suffered by you or other members of your party, during or as a result of a stay at the accommodation establishment.
  7. The VisitBude COVID-19 Booking Guarantee is available until further notice.

Accommodation Booking Terms & Conditions

“We, us, our” and related expressions refer to us, VisitBude.  Our address is Bude Area Tourist Board, Bude TIC, The Crescent, Bude, Cornwall, EX23 8LE.  Our e-mail address is

“You, your” and related expressions refer to the lead member and all other members of the party named in the booking and those on whose behalf the booking is made.”Your booking” means all accommodation arrangements sourced and organised for you by us.”Our Website” means and associated sites.”Accommodation Provider” means any third party through whom we have arranged your accommodation bookings.”Inspection Body” means the organisation responsible for inspecting the relevant premises, and awarding a relevant grading.

  1. Our Contract with You.
    1. Where we sell products for an Accommodation Provider then that Accommodation Provider’s Terms and Conditions will apply to your booking and a separate contract between you and them will be formed. Full details of the Accommodation Provider’s Terms and Conditions are available from the Accommodation Provider upon request.
    2. Where there is a conflict between any information on our website and the Accommodation Provider’s Terms and Conditions, the Accommodation Provider’s Terms and Conditions will apply in priority.
    3. You must be over 18 to make a booking, and by making a booking you are representing that you are of sufficient legal age and capacity to use our website and to create binding legal obligations for any liability you may incur as a result of such use.
  2. Booking Details
    1. Please check that all the details on the confirmation form meet with your requirements. Acceptance of this confirmation implies your approval of the choice of accommodation provider, its facilities and services and its booking terms and conditions, and constitutes a contract thereon.
    2. The accommodation booked for you by VisitBude is as an agent for the accommodation provider and therefore, any contract for the booking is directly between you and the accommodation provider. Prior to departure, you should check that the accommodation is as booked, including type of board and price.
    3. Prices are for accommodation only or accommodation plus board as stated on the booking confirmation and do not generally include any additional expenses incurred such as additional meals, drinks, use of the telephone etc, except where specified on the booking confirmation.
    4. If you fail to take up the accommodation by the time stated, without prior arrangement with the accommodation provider, then the booking will be automatically cancelled and the deposit will be forfeited. The accommodation provider may also charge you a cancellation fee. This may also be the case if you cancel the booking (see also section 4 Cancelling a Booking).  It is your responsibility to ensure that you understand the booking terms and conditions  of the provider with which you have booked. In this event VisitBude reserves the right to charge the customers payment  card with the balance due to the accommodation provider, and/or to pass on your card details to the accommodation provider for this purpose.
    5. Whilst VisitBude makes every effort to find suitable accommodation, it cannot be held responsible for, nor accept any liability for, complaints or claims of any nature arising from this booking. Nor for any loss or damage which may be suffered by you or other members of your party, during or as a result of a stay at the accommodation establishment.
    6. If any of the information contained on the confirmation form is incorrect or subsequently becomes incorrect it is imperative that you let us know as soon as possible by telephoning us on 01288 354240 during office hours, or e-mailing
    7. To the best of VisitBude’s knowledge all prices quoted are inclusive of VAT and Service.
  3. Payment Details
    1. VisitBude will take a deposit of between 10% and 100% of the total booking value, which will be deducted from your account by the accommodation provider on production of your confirmation form. This deposit is non-refundable. Certain Accommodation Providers require the balance of payment to be made on or before arrival at the property. In this instance the Accommodation Provider will contact you directly to advise you of this.
    2. If on arrival, the establishment is displaying terms that are higher than those agreed, the establishment will honour the terms quoted in the confirmation form.
    3. Allowances cannot be made for meals not taken, nor for temporary absence, late arrival or premature departure.
    4. We can only accept payment by credit or debit card. Your payment will be facilitated through a third party merchant and by booking with us you consent to your details (including your credit or debit card details) being passed to them.
    5. When making a booking with us either via our website(s) and/or Accommodation Booking Line and Visitor Information Centre, your credit/debit card details will be passed on to the provider in order to guarantee your booking with them.
    6. Your credit/debit card may be charged accordingly in the event that you:
      • Cancel your booking within the accommodation provider’s stated cancellation period.
      • Fail to arrive without making a cancellation
      • Cause damage to your room/s and/or the property
  4. Cancelling a Booking
    1. If you wish to cancel your booking, it must be put in writing and sent directly to the Accommodation Provider and also to VisitBude.
    2. Your accommodation provider reserves the right to claim cancellation charges up to 100% of the total value of the booking, according to their Terms and Conditions.
    3. Any deposit paid to Visitbude is non-refundable.
  5. General Information
    1. VisitBude has provided the website as a facility to customers wishing to stay in Bude and its environs. All the prices, details and availability are supplied directly by the accommodation provider and presented on the website in good faith, but without any liability whatsoever.
    2. Descriptions of the establishments on the website are believed to be correct at the time of publication. Visitbude will not be liable for any changes that may occur in establishment ownership, facilities available etc. If your booking depends on the provision of certain facilities, this must be made clear at the time of booking.
    3. These conditions apply to all bookings whether made in writing, verbally or online.
  6. Complaints
    1. If you have a problem, in the first instance please inform the relevant Accommodation Provider concerned immediately so that they can endeavour to put things right. If the Accommodation Provider cannot resolve the problem you must contact us by telephone on 01288 354240 as soon as possible during normal working hours so that we may have the opportunity to help. In the unlikely event that a complaint cannot be resolved at the time you should write to us within 28 days of the date of your booking giving your original reference number and all other relevant information. Complaints in writing may be forwarded to the relevant Accommodation Provider and Inspection Body.
  7. Data
    1. Any data gathered during the course of your booking may be held on computer files.
    2. In order to facilitate formation and performance of contracts, Visitbude  will pass your details to the Accommodation Provider.
  8. English Law – The contract will be governed by English Law.
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